Jennifer Gillard
Vice President, Patient Experience, Public Affairs and Strategic Partnerships
Jennifer brings a senior, dedicated and expert focus to our efforts to continually enhance patient, caregiver and volunteer experience, while overseeing the complementary areas of Public Affairs, Health Records (including Admitting/Registration and Switchboard), Privacy and Volunteers.
As our senior lead for Patient Experience, Jennifer works alongside patients, families and caregivers to improve patient experience and advance quality improvement and system transformation. A member of the hospital's senior leadership team since 2007, Jennifer shares responsibility for co-designing and achieving the goals of the hospital's strategic plan and in creating an environment that promotes best practices and excellence. She led the creation and steady growth of NHH’s Patient and Family Advisory Council (PFAC) and, as a founding member of the Ontario Health Team of Northumberland (OHT-N), she has a direct hand in advancing OHT-N's strategic planning and community engagement activities including the creation and expansion of the OHT-N’s Experience Partner Council.